Returns from US
A big part of the return process is read by a machine, so in order for your refund to be processed correctly, it is, unfortunately, not possible to return products from different orders in the same package.
You find information on how to return your order here.
Returns from countries outside the EU
Currently, it is not possible to return products from different orders in the same package.
You find information on how to return your order here.
Returns from countries within the EU
It is possible to return several orders in the same package.
In order for your refund to be processed correctly, you will need to:
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Register a return on all orders you wish to return
Read more about how to register a return here.
- Make sure to separate your orders so that it is clear which products belong to which order
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Include all return receipts in your return package
With each registered return, you will receive a return receipt by email.
This receipt contains a barcode that allows us to link the return to the correct order.
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If you choose to buy our return label, remember to only choose this option on one of the registered returns
For most markets, we are able to offer you to purchase a return label from us. You can find information on which markets we offer return label for, here. When choosing our return label, the return cost is automatically deducted from the refund. Should you choose our return label on all orders, this cost will be deducted from all orders.