What happens if I do not pick up the package at the pick-up point?

The parcel usually stays at the post office for 7 days before it gets sent back, for more exact information please reach out to your local post office.


If you do not pick up your package, it will be returned to us. The package is then registered as "not collected" and we will charge you a fee of 10€. The remaining order value is refunded to you in the same way as you paid at the time of purchase.


If you don’t want the package anymore, you need to receive the package and then return it for it to not be registered as a "not collected".

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