I have sent you an e-mail, why have I not received any response yet?

We aim to respond as soon as possible. At the moment we have many customers contacting us and we have a longer response time than usual. We will answer your request within 4-5 working days.

Don’t worry, if you’ve written to us once, we’ll get back to you as soon as possible. Please avoid writing more than once.

For urgent matters, you are welcome to contact us in our chat. You can find the chat function at the bottom right of our website (widget). Please have your order number ready when you contact us regarding an ongoing order. Opening hours chat:
Monday - Friday: 10am to 5pm (CET)

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