My gift card doesn’t work, what do I do?

If your gift card code doesn’t work, please try the following:

  • Clear your cookies/cache and try again.
  • Please note that gift cards can’t be combined with discount codes and that it is only possible to use one gift card per order.
  • Did you buy the gift card in the same country as the country which you are making a purchase from? If you are trying to use your gift card in another country, this may cause an error. Please contact our customer support for assistance.

Does your gift card still not work? Please get in touch with our customer service here.

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