To remove your case, we recommend:
1. Use both hands to push away the edges of the bottom of the case, starting with one corner. Never try to tear off the case on the side where it is thinnest (at the camera hole on the iPhone), as there is a great risk that your case will break.
2. You may use a soft, pointed object to pry the case. NOTE! Never use objects that can scratch your mobile!
To avoid this in the future, we recommend that you remove the mobile cover periodically (at least once a month).