Why have I not received an order confirmation by e-mail?

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, please start with checking your spam inbox. Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you.


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