We will contact you via e-mail as soon as we start handling your return. Please keep an eye on your junk mail as well. Depending on the country of dispatch and postal service, it usually takes 7-14 days for us to receive and handle your return. In the e-mail from us, you get asked if you want to change the product or if you want a refund. Please consider, we endeavour to reply within 10 working days in order to handle your return. If you have not heard from us within 3 weeks, please contact us here.