What are the customer support opening hours? 

We do our very best to answer any questions you might have as quickly as possible. We aim to answer within 24 hours on weekdays and within 48 hours on weekends. Unfortunately, longer waiting times occur during promotional periods and when there are problems with postal or other issues that are beyond our control. We are sorry if our feedback takes longer than expected!

Opening hours live chat:
Weekdays: 08am to 6:00pm (CET)
Saturdays: 10am to 3pm (CET)
Sundays: Closed

If you have reached out to us in our social media channels (Facebook and Instagram) we will get back to you during weekdays.

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