Are you a Brandbassador with questions? Do you need to get in touch with us?

I’m getting an error message when I try submitting. What’s wrong?
If you have all the right tags, please try to update your app and make sure that your Instagram account is linking to Brandbassador. If you still have a problem submitting, please contact Brandbassador for help. To find Brandbassadors chat, please click the message icon in your profile page and scroll through to find Brandbassador and send a message to them there.

My code doesn’t work. How do I get in touch?
If you’re having trouble generating a discount code, or if your code isn’t working, please contact our iDeal of Sweden Brandbassador Team by contacting them on their chat. Click the message icon in your profile page and scroll through to find iDeal of Sweden and send a message to us there.

I’m having trouble with/I have questions about my missions. How do I get in touch?
If you have questions regarding your missions, please contact our iDeal of Sweden Brandbassador Team by contacting them on their chat. Click the message icon in your profile page and scroll through to find iDeal of Sweden and send a message to us there.

I have questions regarding your products/the product I ordered. How do I get in touch?
If you have questions regarding our products, please contact our customer service by clicking here.

Where’s my order?
We aim to deliver as quickly as possible. Read more here

I’ve ordered the wrong product. Can I exchange it?
Yes, you can exchange your product. You can find more information about how to make an exchange here.

My product is broken. How do I get in touch?
If your product is broken, or if it isn’t working properly, please get in touch with our customer support by clicking here.
When contacting us, please provide your order number along with a photo or a video of the damage and an explanation of how it occurred.

 

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