Our goal is to make the information on our website as clear as possible and we try to keep our FAQ as up to date as possible. Please look here first if you find the answer to your question: IDEAL FAQ
We hope you find the answers to your questions here, if not we are, of course, available to you via e-mail and chat.
To make sure you get a response from us as soon as possible, we are available to you via live chat. Please have your order number ready when you contact us regarding your order.
Opening hours live chat:
Weekdays: 9am to 6pm
Saturdays: 10am to 4pm
If you wish to contact us outside the opening hours of the live chat you simply fill out this form and we will contact you as soon as we have the opportunity. Under normal circumstances, we will respond within 2 business days. We answer you in English (or Swedish). Contact us here
You are welcome to contact us via our Social Media channels.
We are available at: