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How do I submit a complaint?

If you wish to submit a complaint about a product, please open a chat with us, or contact us here.

Please provide the following:
  1. Full name
  2. Order number 
  3. Describe the issue
  4. An image that clearly shows the faulty item
We can only accept complaints if you bought your product directly from our webpage.
If you bought an IDEAL OF SWEDEN product at one of our resellers, we ask that you contact them first.
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