I have received the wrong item, what do I do?

We are sorry to hear we have sent you an item that is different from what you have ordered!

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us through our chat or e-mail, and we will do everything we can to correct our mistake: contact

If you have accidentally ordered the wrong product, you can, of course, make an exchange. You can read more about how to make an exchange here

Was this article helpful?