I have received the wrong item, what do I do? We are sorry that we have sent you an item that is different to what you have ordered. Please contact us through our chat or by emailing us, and we will do everything we can to correct our mistake. Related articles How do I exchange/return my order? What is your return & exchange policy? Contact us I have received a damaged item, what do I do? Our stores and offices Comments 0 comments Please sign in to leave a comment.