You have the right to return one or several products for a refund within 14 days after receiving your order. If you wish to return your order, please send it back to us and we will handle your return as soon as possible.
Before you return your order for a refund, please make sure that below is equal to the product you return:
- The product is in the same condition as when it was received.
- The product is in their original containers with labels intact and protective sticker
- Products are purchased directly from our website
- The product is not customized with a personalized monogram
- We do not accept gift card returns
Returns from US and UK
An E-mail with return instructions is sent as soon as your order has been sent from our Warehouse. If you have any issues please contact us here, for further instructions.
For all other countries
To return products in your order, return the package to us according to the instructions below.
1. Register your return on our website via our return portal: Returns
2. When registering your return, you will receive information on where to send your return
3. Print the address label.
4. Frank your parcel and submit it to the postal agent. Make sure to save the return receipt until we return to you! Please note that you as a customer are responsible for the return cost. We do not currently offer free returns.
If you wish to change a product, please follow the same process as above and place a new order on the desired product.
What happens next?
We will contact you immediately when we start handling your return. If you have not heard from us within 3 weeks of your return, please contact us here.
After we confirm your refund, it usually takes 1-5 business days for the money to be refunded to your account. The money automatically goes back to the account used for payment.
If you have bought a product with a discount code, we will refund you the amount you have paid. Regarding campaigns such as "buy one get one free" you always have to make a full return for a refund. If you have taken part in a promotion where you received a discount for more purchased products, the price will be adjusted according to the conditions that prevailed during your purchase.