How do I return my order?

Before you return your order, please make sure to read our return policy here.

Returns from US and UK
An E-mail with return instructions is sent as soon as your order has been sent from our Warehouse. If you have any issues please contact us for further instructions by using the button "CONTACT US" further down this page.

Returns from Japan
To return products in your order, click on the link and you will find information on how to proceed: 注文品を送り返す方法は?

Returns from all other countries
To return products in your order, register your return in our Return Portal. When registering your return, you will receive information on how and where to send your return.

If you wish to change a product, please follow the same process as above and place a new order on the desired product.


Read more: 
Return cost
Have you received my return?
How long does it take to get the refund?
What is your return policy?

Was this article helpful?