You have the right to return your products for a refund within 14 days after receiving your order. You have the right to exchange your products within 30 days after receiving your order. Please note that products that are purchased directly from our website have to be returned to our warehouse for a substitution to be made. The products can’t be exchanged at a retailer.
In order for a return to be approved, make sure that below is equal to the product you return:
- The product should be in the same condition as when it was received.
- The product shall also be in their original containers with labels intact and protective stickers.
- The product is purchased directly from our website
- The product is not customized with a personal monogram
- The product is not a Gift card.
If you have bought a product with a discount code, we will refund you the amount you have paid. Regarding campaigns such as "buy one get one free" you always have to make a full return for a refund. If you have taken part in a promotion where you received a discount for more purchased products, the price will be adjusted according to the conditions that prevailed during your purchase.
Please note that you need to pay the return cost when returning your order.
If you have shopped during the period 15/11 to 24/12-19, we offer extended return rights (purchase on approval) until 31/1-20. To return or exchange products from your order, please send the package back to us following the instructions below