What is your return policy?

You have the right to return one or more products for a refund within 14 days of receiving your order.

In order for your return to be approved, the following criteria must be met:

  • The product must be in the same condition as when it was received.
  • The product should be in its original packaging with intact labels and protective stickers.
    Please note that plastic covers with a barcode belong to the original packaging.
  • The product must not be custom made with personalization
  • The product is not a hygiene item that cannot be returned due to health and hygiene reasons (eg face masks)

Please also note:

  • The products cannot be exchanged at our retailers.
  • That you as a customer pay the return cost.
  • We do not accept returns on gift cards.

Exchange
To change a product, please return the product for a refund and place a new order on our website.

 

Refund on a promotion or sale order.
Information on how to make a return.

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